Return Policy

At Zechari, we take pride in the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return process.

Returns

1. Eligibility:

   • Items must be returned within 30 days of the purchase date.
   • Products must be in the same condition as when you received them.
   • Items that are opened, used, or damaged may not be eligible for a refund or exchange.

2. Non-Returnable Items:

   • Due to hygiene reasons, certain items such as toothbrushes, dental floss, and other personal care products are non-returnable once the packaging has been opened.
   • Custom or personalized products are not eligible for returns unless they arrive damaged or defective.

3. Return Process:

   • To initiate a return, please contact our customer service team at skyship.digital@gmail.com with your order number and reason for return.
   • Once your return is approved, you will receive instructions on how to send your item back to us.
   • Please note that return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.

4. Refunds:

   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
   • Shipping costs are non-refundable.

5. Exchanges:

   • If you need to exchange a product for the same item, please contact us at skyship.digital@gmail.com to arrange the exchange.
   • Exchanges are subject to product availability.